Thursday, 23 March 2017

Unit 6 - Writing Skills

Unit VI
Writing Skills


1.                      Elements of Effective Writing

There are so many people in the world who engage themselves in writing. Some of them do so as a professional requirement while others as a hobby. It is common knowledge that all of them are not equally successful in their job. Those who excel do so because they follow certain rules of the game. There are some elementary rules which every writer has to follow if he wants to make his writing effective. Even born writers have to follow these principles. It is another matter that they come to them naturally without having to labour much. Writing is an art which has to be cultivated and practised to achieve perfection.
Writing is an important part of the duties to be performed by people working in business organisations, especially those occupying senior positions. Different kinds of reports, presentations and a variety of other documents have to be drafted regularly as part of their assignments. They can do these assignments successfully if they follow the following rules:
1.      A clear understanding of the purpose -The first requirement is to have a clear understanding of the purpose of writing. A good writer never loses sight of his purpose. Every word, every sentence every paragraph in the written document must be focused on the purpose and contribute to its achievement.
2.      Unity of theme - Unity of theme is another requirement. There must be one important central idea round which the whole piece revolves. And it must be sufficiently limited to have any meaningful discussion. Any treatment of too broad an idea can confuse the reader. The central idea should be clearly stated in the opening paragraph. This statement should give the reader an idea of the line that the author is going to follow in the rest of the piece.
  There are bound to be some subordinate ideas but they must contribute to the development of the central idea. Any writing in which several unconnected ideas are presented without there being any unifying connection among them is bound to result in chaos. The reader fails to comprehend what the writer wants to say in the absence of any unifying thread.
3.      Logical organisation - 
i.                    All the material in the document should be logically and systematically organised. The piece should be divided into three broad parts – the beginning, the middle and the end. The beginning should introduce the topic and explain its meaning and importance. The middle should be devoted to the discussion of the topic. It should contain the details of the subject, the arguments, the examples, the causes, the remedies suggested, the evidence etc.  The ending should contain the conclusions and the recommendations.
ii.                   The material should be clearly classified into different classes. All the matter pertaining to one class should be given at one place. There should be no mixing up of the different classes of information as it can lead to confusion.
iii.                The main ideas contributing to the development of the central theme should be dealt with in different paragraphs. The main idea should be stated in the topic sentence of the paragraph and should then be followed by the supporting sub-ideas. There should be no jumbling of the main ideas and the sub-ideas.
iv.                There are different ways of arranging the information provided and the choice depends on the nature of the topic. It may be arranged chronologically or as cause and effect or as problem, causes, solutions or idea, arguments for and against followed by conclusions or in the increasing or decreasing order of importance. Any unsystematic and illogical presentation of information will confuse the reader instead of enlightening him.
4.      Sufficient supporting material – The supporting material is the soul of any piece of writing. The author must provide sufficient supporting material to justify his line of thought. There must be sufficient arguments, examples, statistics, quotations etc. to illustrate the writer’s thesis, to convince the reader of the correctness of his ideas or to persuade the reader to accept his line of argument. Without enough supporting material, any piece of writing is like a body without a soul.
Moreover, the supporting material should be completely relevant, detailed, specific, clear and convincing. It is no use beating about the bush. Every detail of the supporting material should be like a blow on the head of the nail and have the force to drive home the main idea.
5.      Audience oriented – To be effective, any piece of writing should be audience oriented. The author must have a clear understanding of the educational and intellectual level and the needs and interests of the audience for which he is writing. The ideas and the information provided must also match their needs and interests and the language used should be such as they can easily understand.
6.      Coherence – It is necessary to link the different parts of a piece of writing with one another clearly and to show the links. Appropriate linking devices should be used to refer back and forward. Each sentence in a paragraph should be connected with the preceding and the succeeding one. Similarly, every paragraph should have a clear connection with the previous and following paragraph. The entire document should give the impression of being one unified piece rather than a rambling collection of ideas.
7.      Transitions – All transitions – from one idea to another, from one class of information to another, from one part to another should be natural and spontaneous. They should be suitably signalled so that they do not come to the reader as a shock.
8.      Variety – Variety is the sauce of writing and makes it enjoyable. It is advisable to vary the length of paragraphs, the type of sentences, the use of tenses and of voice. Similarly, you may also use a different word sometimes to convey the same idea instead of repeatedly using the same word because it sounds boring.
9.      Humour – Humour again is an ingredient that makes your writing interesting and enjoyable. It is always good to sprinkle your writing with bits and pieces of humour to keep your reader amused as he is being enlightened. It helps to hold his attention longer, and prevents him from feeling exhausted.
10.  Language –
I - Appropriate to the type of writing - The language used should be appropriate to the kind of writing. In technical writing, the best thing would be to use simple, clear and specific language. However, in literary writing, ornamental idiomatic language embellished with figures of speech and appropriate imagery should be used.
Ii - The choice of words must be proper and accurate enough to convey the intended meaning. The use of even one inappropriate word can spoil the whole show. Cliches should be avoided. If you are writing for an audience belonging the same technical field, you may use the jargon belonging to that field. If the audience is a general one, jargon should be strictly avoided.
Iii - Conciseness – You should make every effort to avoid all unnecessary wordiness. The best thing is to say what you want to say in as few words as possible. The reader gets lost in the maze of wordiness and loses sight of the essential argument being presented. As a result, he loses interest and stops reading.
iv - Freedom from ambiguity – The language should be clear and easy to understand. It should not lend itself to multiple interpretations. Otherwise, the reader is likely to get confused and will be unable to make head or tail of what he reads.
v - Spelling, grammar and punctuation –
I - Care must also be taken that you use the correct spelling. If you write ‘power breaks’ instead of ‘power brakes’, the reader will find it hard to follow what you want to say. Even a slight difference in spelling can mislead and confuse the writer.
Ii - You must also follow the generally accepted rules of grammar and syntax. A departure from these rules can lead the reader astray and make him put a different interpretation on the writing from the one intended by you. Rules regarding noun/pronoun agreement, subject verb agreement must be followed strictly. You must also be careful about using the correct tense forms, correct voice, correct case of pronouns and correct possessive forms.
Iii - It is also important to use correct punctuation because wrong punctuation can sometimes change the meaning and thus mislead the reader.



2.                      Writing Style

Style is the manner of expressing thought in language characteristic of an author, period or school. It refers to the choice of words, sentence structure, paragraph structure, figures of speech, imagery, symbolism etc. to express meaning. The writer is bound by the rules of grammar, punctuation and spelling but beyond that, he is free to choose the way of expressing his ideas, thoughts or emotions. The quality of a good style is that it communicates the content clearly, unambiguously, convincingly and beautifully. Besides, it keeps the reader attentive, engaged and interested. From the point of view of style, you should keep the following things in mind.
1.      Choice of words –
i.                    Choose words which are neither too easy nor too difficult.
ii.                  Choose words that express the thought precisely, exactly and unambiguously.
iii.                Avoid jargon and clichés.
iv.                Avoid redundancy and circumlocution. Use as few words as possible and say things in a straightforward manner.
v.                  Avoid obsolete, archaic and fancy words. Also avoid slang.
vi.                Use words in their established meanings.
vii.              Do not use offensive and obscene language.
viii.            If you use figures of speech, make them clear and vivid.
2.      Sentence Structure
i.                    Use simple sentences that convey the meaning clearly. Avoid complicated sentence structures which are difficult to understand.
ii.                  Prefer active voice to passive.
iii.                Use a variety of sentence structures to avoid monotony.
iv.                 Do not make your sentences too long. Break them up into shorter ones to increase clarity.
v.                   Use coordinate structure to show that things belong together.
vi.                 Use subordinating structures to show the difference between main assertions and qualifying statements.
vii.               Be concise but not at the cost of clarity.
viii.             Use repetitions but only to emphasise things.
ix.                 Make your sentences rhythmic.
x.                   Keep in mind that your main purpose is to convey the meaning. But at the same time, you must not allow the reader to be bored.
3.      Paragraph structure
i.                    Devote one paragraph to one idea. Give the main idea in the first sentence and use the remaining paragraph to develop it. Do not crowd a large number of ideas in a single paragraph.
ii.                  Choose a suitable pattern for the development of the idea. And follow it consistently.
iii.                Vary the length of the paragraphs. Do not make them equally long.
iv.                 Link the sentences in the paragraph to the preceding and succeeding sentences suitably.
v.                   Keep moving between general statements and supporting details. Give the supporting details immediately after the general statement.
vi.                 Similarly, link the paragraphs to those which go before and come after them.
4.      Development of argument – Consistency in the development of the argument is very important. Do not allow the argument to break down at any point. Keep building it up till it reaches the climax.
5.      Persuasive Language - Use persuasive language to carry the reader with you.
6.      Grammar – Follow the rules of the grammar of the language. Be careful about noun/pronoun agreement and subject verb agreement. Use correct tense and voice and correct case of pronouns, and correct forms of possessives. Try not to split the verb phrase, especially the infinitive.
7.      Spelling - Be careful about the correctness of spelling. A wrongly spelt word is likely to confuse or mislead the reader.
8.      Punctuation - Use correct punctuation. Wrong punctuation can distort the meaning and mislead the reader.
9.      Appropriate style - There are four main styles of writing – expository, descriptive, narrative and persuasive. The expository style is used to explain and clarify things. The descriptive style is used to describe events, places or people. The narrative style is used to tell a story. And the persuasive style is used to make the reader accept and agree with your point of view. Use the one which is most appropriate to the type of the document you are writing.
10.  Simple and unembellished language - In literary writings, ornate language decorated with figures of speech and appropriate imagery and symbolism is often used. But in technical writing, simple and direct language should be preferred.
11.  Illustrations like graphs, figures and tables - These should always be numbered and given suitable captions (titles or names). Columns of tables should clearly show what is where. The same is true of the curves of a graph. Everything should be made clear so as not to leave the reader in doubt.
12.  Logical Structure - The whole piece should have a logical structure. It should have a beginning, a middle and an ending. The beginning should introduce the topic, the middle should contain the detailed information, the arguments and the discussion and the ending should give the conclusions and the recommendations.


3.                      Technical Writing 
(Principles of Scientific and Technical Writing)
Scientific and technical writing is different from general or literary writing. Its purpose is to share the results of scientific and technical research or to explain scientific or technical concepts and procedures. The requirement here is not to please by the beauty of the language but to make things clear by using simple, clear, unambiguous and easy to understand language. Science and technology are looked upon as difficult subjects. But a skilled writer can make them easy to understand even for the layman by following some principles concerning the organisation of the contents and the choice of language and style.
Scientific and technical writing should keep the following things in mind:
1.    Recognising and keeping apart the different elements:
Any scientific writing should be divided into the following parts:
i.                    Title and author – It should be given a brief but informative title which tells the reader what he should expect from it. The title should be followed by the name(s) of the author(s) along with their affiliation. The whole information should be centred.
ii.                  Abstract – The abstract contains a brief summary of the findings of the research. It also tells why the writer undertook the research.
iii.                Introduction – The introduction gives information regarding the background of the issue by referring to the previous studies and their results as well as the purpose, scope and limitations of the present study.
iv.                 Materials and Methods – In this section, the author gives information about the materials he has used in his research and the methods and techniques he has employed.
v.                   Results – This section includes the information or the data obtained from the experiments. The data should be classified, organised and presented in a way that is easily understandable. It is better to use tables, figures, charts and graphs for presenting the data and give them clear headings.
vi.                 Discussion – This section interprets the results, analyses them and tries to arrive at some conclusions after the discussion.
vii.               Acknowledgements – In this part, the author thanks all the people and agencies that have been helpful to him in any way in conducting the study and presenting its results.
viii.             Literature cited – Here, the author gives information about the literature on the issue which he has referred to in his paper. Citations in the text give the name of the author and the year of publication of the book or the paper. In the references section at the end, the name of the author(s), year of publication, title, name of the journal, and page number(s) are given in that order.
ix.                 Appendix/Appendices – Full text of the documents referred to in the paper which some readers might like to read is given in this section.
x.                   Glossary – Here, the writer explains the technical terminology used by him with which the readers might need help.
xi.                 Figures and Tables – If there is a large number of figures and tables etc., they should be given at the end. They should have clear headings and other information to enable the readers to understand and interpret them.
2.     Procedure to be adopted:
i.                    Writing a scientific or technical paper involves several tasks like brainstorming for ideas, classification of the data, organisation of the data, explanation, drawing conclusions etc.. You should do one thing at a time.
ii.                  Write the body of the paper first. Then write the conclusions, the introduction and the abstract in that order.
iii.                Prepare a rough draft first and revise and refine it after you have completed the paper.
3.    Language and style:
i.                    Do not try to use an ornate style. Your prime consideration should be to present the information in clear and easily understandable manner.
ii.                  Do not use an overdose of jargon. Avoid fancy words, slang and offensive expressions. Keep a balance between formality and informality.
iii.                Try to use the active voice and use the passive only when necessary.
iv.                 Define all symbols, specialised terms and abbreviations.
v.                   Do not pad your paper by including matter which is not necessary. Give only the information which is necessary to prove your points.
vi.                 Discuss and explain the tables, figures charts etc. that you present. Without a suitable explanation, they carry little meaning.
vii.               Always keep your focus on the main theme of your paper. It is necessary to justify and support every point you make in your paper.
viii.             Be specific instead of generalising things.

ix.                 Be careful about grammatical correctness, spelling and punctuation. Mistakes of grammar, spelling and punctuation can make your paper difficult to understand and even misguide or confuse the reader.

Unit 7 - Listening Skills

Unit VII.  
Listening Skills
1. The Process of listening

Listening means receiving an oral message, decoding and understanding it and conveying our response in the form of feedback. For listening to be successful and effective, the message which the listener gets should exactly be the same as intended by the speaker.

a.    Listening and Hearing

These two terms are normally taken to be synonymous but in reality, there is a great difference between the two.
Hearing is a passive condition in which the hearer plays no role. It happens automatically and spontaneously. Whenever a sound is produced within our hearing range, the vibrations caused in the air reach our ears and are carried to the brain by the nerves. Whatever decoding is there is only incidental. The listener does not make any conscious effort to receive the sound waves or to decode and interpret them in order to understand their meaning. Most of the time, the hearer does not even react to them. It is only when these waves signal some kind of emergency that there is some reaction or response.
Listening, on the other hand, is a conscious and deliberate chain of activities on the part of the listener. The listener makes a conscious effort to receive the sound waves, to recognise them, to decode them and understand their meaning. He even uses the situational and textual context to get at the meaning, relates the message to his previous knowledge and experiences and evaluates it. There is also a reaction and response which is given as feedback to the original sender of the message. We can do nothing to improve our hearing, but it is possible to improve listening by following certain practices and by practising.
Not listening to a person who is speaking to you is an insult to the person who is speaking. It signals that either the information he is giving is not important or it is not relevant to your purpose, or perhaps he is not good at communicating the message.

b.   Process of Listening

Listening is a process which consists of the following steps:

Reception          Perception         Comprehension       Association        Evaluation             
 





                                            Response or feedback

1. Reception - Reception is the first step in listening. We make a careful attempt to catch the sound waves and recognise them as the phonemes of the language being used. Then we use our knowledge of the phonology of the language to combine them into syllables, words and sentences. Speech is a long and continuous chain of sounds. We now try to divide it by drawing word boundaries.
2. Perception - After having received the message, we proceed to decode its meaning. We recall the meaning of the words used if they are familiar or we try to guess it from the context if they are not already known. In addition to the word meanings, we look at the arrangement of the words in sentences and try to get their syntactic meaning. Thus we arrive at the literal meaning of the message.
3. Comprehension - Next, we proceed to figure out the implied meaning. We draw inferences from what has been stated and try to get the meaning which is intended but has not been explicitly stated. We relate what we hear to the context - both textual and situational - and try to understand what meaning the utterance can convey in the given context. In different contexts, the same utterance can have different meanings. We try to ascertain whether the words are to be taken at their face value or there is some deeper meaning hidden behind them.
4. Association - At this stage, we try to interpret the message in the light of the knowledge and information that we already possess and our experiences in the past. We compare the new information we are receiving with the previous information.. The previous information may support it or contradict it. Or it may help us to see in a different light.
5. Evaluation - After having understood the information provided in its entirety, we try to evaluate it. We consider it critically and try to assess its value for us, for others, for the world at large. We examine its quality. We frame judgments. We may find it to be just routine information or excellent or admirable. We may appreciate it or condemn or oppose it. 
6. Response - After a thorough understanding of the message, we react to it and assess our response to the information we have received. Are we going to perform the action we have been told to perform? Do we agree with it do we differ with it? Do we admire it or condemn it? In some situations, we may even be called upon to convey our response, to give feedback. With the feedback, one cycle of communication is completed. If, required, another cycle can be started.

2. Barriers to Listening

Complete success in oral communication is very rare. Most of the time, it is partial. However, the degree of success may vary from very low to very high. There are many factors which prevent the listener from getting the message conveyed by the speaker in all its totality. These factors are known as barriers to listening
We can divide these barriers into two broad categories : physical and psychological

Physical Barriers:

1. Distance - Distance between the speaker and the listener is a major barrier to listening. The speaker may be located at a place far away from the speaker and thus may not be able to hear his voice at all or to hear it clearly.

2. Noise in the Surroundings: Successful listening is possible only in a calm and peaceful atmosphere. If there is any kind of physical noise in the vicinity of the listener or even of the speaker, it interferes with our listening. We may fail to receive a part or sometimes even the whole of the message. People around the two participants in the oral communication may be talking or a dog may be barking nearby. Vehicles on the road may be making a noise. The television may be on or the phone may begin to ring. Any kind of noise around the participants can stand in the way of the successful reception of the message.

3. Distractions : There can be a whole lot of things that can take the listener's attention away from what is being said. Something falling on the ground, the entry of a person in the room or the beep of the smart phone can distract one from what is being conveyed and reduce the degree of success in listening.

4. Weather Conditions: Weather conditions like excessive heat or cold which make the listener uncomfortable can also prevent him from paying complete attention to the words of the speaker.

5. Overcrowding and Stuffiness: If the room is overcrowded and there is not adequate ventilation, it may become hard even to breathe properly, leave aside listening with complete focus. Perfect listening is possible when the conditions at the place are congenial to listening, Anything that makes the listener feel ill at ease upsets him and makes him unfocused.

6. Physical State of the Listener: The physical condition of the speaker also can become a barrier to listening. If the listener has been working hard and is fatigued or is running fever or feeling sleepy because he has not been able to have full sleep out the previous night, these physical conditions will not allow him to listen with complete attention.

7. Bad Acoustics:
 Bad acoustics of the place can also impede proper listening. If the place is not echo proof and the voice of the speaker keeps resounding, the listener will not be able to hear properly.

8. Faulty Public Address System:
 Faulty P.A.system can distort the voice of the speaker or can result in unwanted noises which make it impossible for the listener to catch the speaker's words clearly.

9. Speech Faults: If the speaker does not speak clearly, mumbles, speaks in a very low voice or suffers from some kind of speech defect, the listener will be put at a disadvantage as he may not get some of his words correctly.

Psychological Barriers

1. Hearing Emotional Noises: Some word used by the speaker or an idea expressed by him may arouse some kind of a strong emotion like anger, grief, excitement or disgust in the listener. If the listener allows himself to be overpowered by the emotion, his mind will lose focus and he will not be able to listen properly.

2.Focusing on a Personal Agenda: If the listener keeps his mind focused on his own agenda like what question he is going to ask or how he is going to embarrass the speaker, he will be unable to listen properly.

3. Criticising: If the listener pays more attention to finding faults with what the speaker says and how he says it, he will not be able to pay due attention to his words and will not be able to get the message right.

4. Speech Rate V/S Thought Rate: We can think much faster than we can speak. As a result, the listener is able to process what the speaker says in a fraction of the time that the speaker takes to say it. That leaves with some mental time. If he begins to devote that time to something other than listening, he will not be able to focus fully on what the speaker says and will miss much of the content of his speech or misunderstand what he says.

5.Lack of Interest: There are many things which can result in the listener not having interest in what the speaker is telling him. 
i. He may feel that the information being given by the speaker is not of any use to him.
ii. He may have the feeling that the he knows much more than the speaker and he can not tell him           anything new.
iii. He may have a poor opinion of the speaker and his knowledge.
iv. He may feel that he already knows everything that the speaker is going to say. 
v. He may feel that only a part of what the speaker is going to say is of interest to him. So he may be       selective in his listening.
               Without interest in the speaker's matter, no one can pay perfect attention to what he says.

6. Emotional State of Mind: If the listener is experiencing some strong emotion like anger, grief or excitement when he comes to the talk. he will not be able to concentrate. His state of mind will not allow him to listen.

7; Mental Distractions: The listener may be mentally preoccupied with other things. He may be               worried due to some problem in the family or his mind may be in some other important business. He may be with the speaker only physically and somewhere else mentally. In that case, he will not pay proper attention to what the speaker says.

8. Filtering: The listener may choose to pay attention to only those things which he is interested  in and ignore the remaining things. Thus he will filter out much of the information that the speaker gives.

9. Perceptual Errors: Understanding is a personal matter and varies from person to person. So the           listener may downplay much that the speaker thinks is important or give more emphasis to what           may appear to be unimportant to the speaker. Also the listener's perception of what the speaker           says may be different from that of the speaker. Consequently, the message that he gets is                     different from the one intended by the speaker. 

10. Not Investing Time: . The listener may not give due time to get all that the speaker says. He may       listen to a thing and then make his own assumptions or he may listen to only the main points and         ignore the details. Such a thing can lead to misunderstanding.

11. Stereotyping and Generalising: The listener may, after getting to know about the class of people         to which the speaker belongs, form a stereotypical image of him and assume that since all the             people of that class say a certain type of things, he too will say the same things. As a result, he             may choose not to pay attention to him.

12. Overloading: If the speaker's talk is overloaded with information, the listener may find it difficult         to internalise all that he says. A lecture packed with meaning may make more demands from               him than he can cope with. The overabundance of meaning can totally overwhelm him and                 confuse him instead of enlightening him.

13. Status Consciousness: Status consciousness can also become a hindrance to listening. Because            of it, a senior may not pay proper attention to a suggestion made by a junior thinking that he                 knows better than the junior. Similarly, a junior may become nervous when somebody much               senior to him speaks to him and as a result, he may not be able to grasp all that he says.
                        
  These and a lot more things can prevent the speaker's message from reaching the listener. The quality of one's listening will be directly proportionate to the extent to which one is able to overcome these barriers. It is therefore advisable to get over all these things to become a good listener.  


3       Feedback Skills
Feedback means positive reinforcement for successful work and judicious criticism for mistakes. A careful balance of praise, criticism and sensitivity is required to coach students to higher achievement and confidence.
Effective feedback, irrespective of whether it is positive or negative, is helpful to the person who receives it. The important thing is that it should have a positive intention. Its purpose should be constructive, not destructive.
Characteristics of Good Feedback
1.      Clear and unambiguous - To be useful, feedback should be clear and unambiguous. It cannot be useful if it is difficult for the receiver to understand its meaning
2.      Supportive, Formative and Developmental - The aim of feedback should always be constructive. Even when you are pointing out somebody’s faults, your aim should not be to discourage him and destroy his confidence bur to improve the quality of his writing. It should be supportive in nature, not destructive.
3.      Ensuring understanding – The person giving the feedback should make sure that his feedback is being correctly understood. Feedback without understanding does not serve any purpose.
4.      Proper Delivery – Feedback should be delivered in a constructive and helpful way. Even negative feedback should not sound like outright condemnation or a reprimand.
It should be delivered like friendly well-meaning advice.
5.      Corrective in Nature – It is not enough to tell the recipient whether he is doing well or not, whether he is right or wrong. If he is not doing well, it is also important to show him how to do the thing well or in the correct way.
6.      Timely – Feedback should be given as soon as possible. Only then can it be effective. Negative feedback should be given without the least delay so that the mistakes may be removed before they get firmly grounded and positive even sooner in order to encourage the receiver.
7.      Specific to the Criteria – Feedback should be directly related to the criteria which the receiver is expected to satisfy. It must specify in clear terms where and how he has gone wrong and how the thing should be done the right way.
8.      Balanced – Feedback should not be one sided. It should neither be biased nor partial. Hurried judgments tilted towards one side undermine the effectiveness of feedback.
9.      Accurate – Feedback must be perfectly accurate. It should be based on well-defined criteria and should neither be exaggerated nor understated. Accurate feedback gives the receiver an exact idea about where he stands and how far he has yet to travel.
10.   Easy to understand – Feedback should be given in a language which the receiver can easily understand. What use is the feedback that the receiver is unable to understand. It is impossible for him to benefit by such feedback.
11.  Respectful – Every person is entitled to respect irrespective of his status. Feedback given in humiliating terms will certainly produce resentment. The receiver will never be cheerfully willing to heed such feedback. When a person does not come up to our expectations, there must be some reason and it may not always be the lack of effort by the performer. The circumstances responsible for a below par performance must be taken into account before using any harsh terms to condemn it. Even a bad performance under adverse circumstances should be appreciated although the weaknesses have to be pointed out.
12.  Not only Negative – We are always quick in giving negative feedback but generally refrain from giving positive feedback. Give positive feedback as freely as negative. Do not be miserly in giving praise and liberal in giving blame.
13.  Judge the Performance, not the Person – If somebody falls short of your expectations, point out the shortcomings in his performance instead of condemning the person. An adverse personal comment can leave a bitter taste in the mind which one can never shake off.  
14.  Spare Irreparable Areas Untouched – Do not give adverse comments about anything that the person can do nothing about. One cannot change one’s ugly appearance or coarse voice. One has to do with what he has got.
15.  Two Heads Are Better - Do not depend on your own judgement alone because it may not be infallible. Seek somebody else’s opinion before you give the final judgement.

16.  Find Alternative Ways – You need not always be blunt in giving negative feedback. Try to think of alternative ways that may not be so offending. Negative feedback offered in acceptable words is more likely to have a positive effect than that dished out in biting terms.